10 commandments of listening 1• Stop talking .. You cannot listen while talking 2• Give the speaker the chance to speak 3• Listen to perceive .. Not to object (Listen to understand not to react) 4• Do not interrupt the speaker 5• Put yourself in the speaker's boots.. This will help you assess the   situation 6• Be patient .. Give the speaker enough time 7• Keep calm .. Angry people will look for mistakes 8• Don't argue .. Be open and accept criticism 9• Ask questions .. This shows interest and provides clarification 10• Avoid prejudice..